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Privacy Policy

Privacy Policy

 

Last updated: 28 October 2026.

Momentum Sales Progression Limited ("MSP", "we", "us", "our" or the "Company", company number 16099402) is committed to protecting the privacy of everyone whose personal information we handle. This Privacy Policy explains how we collect, use, share and protect personal information about:

  • people who visit our website ("Visitors");

  • our clients and the people who work for them ("Customers");

  • people who apply to work with us ("Applicants"); and

  • people working for businesses we would like to work with, such as estate agents and housebuilders ("Business Contacts").

For the purposes of UK data protection law, MSP is the controller of the personal information described in this policy, except where section 10 explains that we act as a processor for our clients. We are registered with the Information Commissioner's Office (ICO), registration number ZB821077.

For questions or complaints about this policy or how we handle personal information, please contact us using the details in section 15.

1. Services Covered

MSP provides outsourced sales progression services for estate agents and new homes developers, including proactive management to move property transactions from sale agreed to exchange. This Privacy Policy covers how we collect, use, share and secure personal information. Our website may contain links to other websites, which are governed by their own privacy policies. We encourage you to review them.

2. Information We Collect

Information you give us. When you ask for more information about our Services, or register to use them through our website or otherwise, we collect contact information such as your name, company name, job title, address, phone number and email address ("Required Contact Information"). When you instruct us to provide Services, we may also collect billing information, such as billing name and address and, where applicable, bank details ("Billing Information"). We may ask for additional information such as company size and industry ("Optional Information"). When you apply for a role with us, we may ask for further information and a CV ("Applicant Information").

Information about Business Contacts from public sources. We research businesses that may benefit from our Services. To do this, we collect business contact details for people in relevant roles, such as owners, directors and sales managers at estate agencies and housebuilders. This may include your name, job title, employer, business email address, business phone number and business address, together with publicly available information about your business (for example, the areas it covers or recent news). We collect this from public sources such as your company's own website, Companies House, published press releases, trade press and business directories. Where a business email address is not published, we may work out the likely address from the format your company uses, and check that it is valid using an email verification service before contacting you. We do not collect personal information unrelated to your business role.

Website Navigational Information. As you use our website, we may collect information using commonly used tools such as cookies and web beacons. This may include your browser type, IP address and actions on the website.

Required Contact Information, Billing Information, Applicant Information, Optional Information, Business Contact information and other information you submit to MSP are together referred to as "Data".

3. How We Use Your Information and Our Lawful Basis

PurposeLawful basis

Responding to your enquiries and providing the Services you requestContract, or steps taken at your request before entering into a contract

Billing, accounting and record keepingContract and legal obligation

Considering job applicationsLegitimate interests (recruiting suitable people) and, where relevant, steps taken at your request before entering into a contract

Contacting Business Contacts about our ServicesLegitimate interests (see below)

Sending existing Customers updates, news and event information about our ServicesLegitimate interests

Operating, securing and improving our websiteLegitimate interests

Non essential cookies and interest based advertisingConsent

Contacting Business Contacts. Our legitimate interest is promoting our Services to businesses that may benefit from them. We only contact you in your business capacity, about services relevant to your role, and you can ask us to stop at any time. We have considered the impact on you and believe it is minimal, because we use only business contact details and limited, relevant information about your business.

We contact limited companies and LLPs by email in line with the Privacy and Electronic Communications Regulations. We do not send marketing emails to sole traders or partnerships without their prior consent. Every marketing email we send identifies us and tells you how to opt out.

MSP may also work with third parties to display relevant advertising. To opt out of interest based advertising, please contact us or unsubscribe where prompted in any email or SMS communication.

4. Website Navigational Information: Cookies, Web Beacons and IP Addresses

We use cookies and web beacons to gather information as you use our website. Cookies improve your experience by remembering your preferences. We use session cookies and persistent cookies to improve functionality. You can control cookies in your browser settings, although disabling them may affect some features. Further details are in our Cookie Policy.

5. Sharing Your Information

We may share Data with contracted service providers who help us provide our Services and run our business, such as IT, email, hosting and email verification providers. They may only use personal information as necessary to provide services to us. We may also share information with partners such as solicitors and conveyancers where this is needed to progress a transaction. We may disclose information where required by law. MSP does not sell, rent or trade Data with third parties for their own promotional purposes.

6. International Transfers

Some of our service providers are based outside the UK, or store data outside the UK. Where personal information is transferred outside the UK, we make sure it is protected, for example by transferring only to countries the UK recognises as providing adequate protection, or by using approved safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

7. How Long We Keep Your Information

We keep personal information only for as long as we need it:

  • Customer and Billing Information: for the duration of our relationship and up to six years afterwards, to meet legal and accounting requirements.

  • Business Contact information: for up to 24 months after our last contact with you, unless you become a Customer or ask us to remove it sooner.

  • Applicant Information: for up to 12 months after the recruitment process ends, unless you join us.

  • If you ask us not to contact you, we keep your name and business contact details on a suppression list so that we can make sure we do not contact you again.

8. Communication Preferences

You can choose how we use your information. You can opt out of marketing at any time by replying to any of our emails, using the unsubscribe link where one is provided, or contacting us using the details in section 15. We will stop contacting you for marketing purposes as soon as possible.

9. Your Rights

You have the right to:

  • ask for a copy of the personal information we hold about you;

  • ask us to correct information that is inaccurate or incomplete;

  • ask us to delete your information;

  • ask us to restrict how we use your information;

  • object to us using your information, including for marketing (if you object to marketing, we will always stop);

  • ask us to transfer information you have given us to another organisation, where this applies; and

  • withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, please contact us using the details in section 15. We will respond within one month.

10. Customer Data

Our Customers (estate agents and developers) share personal information with us about their buyers, sellers and others involved in property transactions so that we can provide our Services ("Customer Data"). For Customer Data, we act as a processor on behalf of our Customer, who is the controller. We only use Customer Data to provide our Services, on our Customer's instructions, or to resolve technical issues. If you are a buyer or seller and have a question about your information, please contact the estate agent or developer handling your transaction. We will help them respond to any request.

11. Security

We use appropriate technical and organisational security measures to protect personal information against loss, misuse and unauthorised access.

12. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The date at the top shows when it was last updated.

14. Correcting and Updating Your Information

You may ask to review, correct, delete or otherwise update any personal information you have given us. For updates to billing information or other requests, please contact us directly.

15. Contacting Us

Questions about this Privacy Policy or how MSP handles personal information should be directed to Mark Emerson, Director, Momentum Sales Progression Limited:

Email: data.protection@momentumsp.co.uk General enquiries: info@momentumsp.co.uk Telephone: 01279 905 805 Registered address: Clockhouse, Butt Lane, Manuden, Bishop's Stortford, Hertfordshire CM23 1BN

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